Refund Policy

Effective Date: 02/05/2025
This Refund Policy outlines the terms and conditions under which users of EverrisePlay, a skill-based rummy platform operated by Everrise Fintech Private Limited, may request a refund related to wallet transactions or game-related issues.

Operator Details
Everrise Fintech Private Limited
Floor No.: 2nd Floor, Building No.: C4, Raj Ghar
Kanti Factory Road, Near Bank of Baroda
Mahatma Gandhi Nagar, P.O. B.H. Colony, P.S. Kankarbagh
Patna, Bihar – 800020

Phone: +91 9693510335
Email: support@everriseplay.com
GSTIN: 10AAICE7034K1ZS

1. No Refund on Completed Gameplay

All game entries and gameplay results are final.
No refund will be issued for:
Games that have been completed
Games in progress
Disconnections or loss due to the user’s internet/device issue

2. Wallet Deposits

All deposits made to the EverrisePlay wallet are non-refundable once successfully processed.
Refunds will only be considered under the following exceptional circumstances:
Amount debited from your bank or wallet, but not credited to your EverrisePlay wallet
Duplicate transactions due to payment gateway or system error
To request a refund, the following must be provided:
Transaction ID(s)
Date/time of transaction
Payment method used
Screenshots or bank statement evidence
Once verified, refunds will be processed to the original payment method within 7–10 business days.

3. Failed or Reversed Withdrawals

If a withdrawal fails due to incorrect UPI or bank details, the amount will be credited back to your EverrisePlay wallet.
Re-processing will be allowed only after updated and verified account details are submitted by the user.

4. Bonus Money and Promotional Credits

No refunds will be granted for:
Bonus wallet amounts
Referral rewards
Promotional credits or in-game rewards
These are non-withdrawable, non-transferable, and subject to forfeiture in case of abuse.

5. Disconnection or Game Crashes

If a game is interrupted due to your device failure, internet issues, or OS crashes, no refund will be processed.
If the issue is on EverrisePlay’s server (e.g., game crashes due to platform outage), the Company may:
Refund the entry fee, or
Re-credit the game opportunity at its sole discretion
Note: All decisions are final and non-negotiable.

6. Fraudulent or Abuse-Related Refund Requests

Any attempt to misuse or exploit the refund system will result in:
Immediate suspension or permanent account ban
Forfeiture of wallet balance
Legal action, where applicable

7. Refund Request Process

To initiate a refund request under valid conditions, please contact:
Email: support@everriseplay.com
Phone: +91 9693510335
Include the following details:
Your registered name and mobile/email
Transaction ID or Game ID
Issue description and supporting documents/screenshots

8. Final Authority

All refund claims are subject to internal verification by EverrisePlay.
The Company reserves the right to approve or reject any request.
The Company’s decision on refund matters shall be final, binding, and not subject to challenge.

Refund Policy

Effective Date: 02/05/2025

This Refund Policy governs the terms and conditions under which users of EverrisePlay, a skill-based rummy game operated by Everrise Fintech Private Limited, may request a refund related to wallet transactions or game-related issues.

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Operator Details:

Everrise Fintech Private Limited
Floor No.: Second, Building No.: C4 Raj Ghar,
Kanti Factory Road, Near Bank Of Baroda,
Mahatma Gandhi Nagar, P.O. B.H. Colony, P.S. Kankarbagh,
Patna, Bihar - 800020
GSTIN: 10AAICE7034K1ZS
📞 Mobile: +91-9693510335
📧 Email: everrise436@gmail.com

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1. No Refund on Completed Gameplay

• All game entries and completed games are final.
  No refunds will be provided for games that have already been played or are in progress, regardless of win/loss outcome or disconnection on user’s end.

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2. Wallet Deposits

• All deposits to the WinnzArena wallet are non-refundable once successfully processed.

• A refund may be considered only in the following exceptional cases:

  • The amount is deducted from your bank account but not credited to your WinnzArena wallet.

  • The transaction was charged multiple times due to a gateway error.

Requirements for refund review:

• Transaction ID(s)

• Payment method used

• Screenshots or bank statement proof

• Date/time of transaction

Refunds, if validated, will be processed to the original source of payment within 7–10 business days.

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3. Failed or Reversed Withdrawals

If a withdrawal fails due to incorrect UPI or bank details submitted by the user:

• The amount will be reversed to your WinnzArena wallet.

• Re-processing will occur only after updated and verified account details are submitted.

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4. Bonus Money and Promotional Credits

• No refunds will be granted for any bonus amounts, referral credits, or promotional rewards issued by the platform.

• These are non-transferable, non-withdrawable, and may be revoked if misuse is detected.

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5. Disconnection or Game Crashes

• If a game is interrupted due to your device issue, internet failure, or OS crash, no refund will be provided.

• If a game is interrupted or canceled due to a server-side technical error from WinnzArena, the company may:

  • Refund the entry fee to the user’s wallet, or

  • Re-credit the game opportunity, as deemed fit by internal audit.

Such decisions are final and non-negotiable.

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6. Fraudulent or Abuse-Related Refund Requests

Any attempt to misuse the refund system—such as repeated refund requests for non-genuine reasons—will lead to:

• Immediate suspension or permanent ban of the account

• Forfeiture of wallet balance

• Possible legal action, if warranted

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7. Refund Request Process

To initiate a refund request (only under valid conditions mentioned above), contact us via:

📧 Email: everrise436@gmail.com
📞 Mobile: +91-9693510335

Include the following:

• Registered name and mobile/email

• Transaction ID or Game ID

• Issue description with supporting documents/screenshots

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8. Final Authority

All refund requests are subject to strict internal verification.
Everrise Fintech Private Limited reserves the right to approve or reject any refund claim.
The company’s decision shall be final, binding, and not subject to dispute.