Cancellation Policy

Last Updated: 15/05/2025

This Cancellation Policy outlines the conditions under which users of EverrisePlay, a real-money skill-based rummy platform operated by Everrise Fintech Private Limited, may request cancellation of specific services or transactions.

By accessing and using the EverrisePlay app or website, you agree to the terms stated in this policy.

Operator Information

Everrise Fintech Private Limited
Floor No.: 2nd Floor, Building No.: C4, Raj Ghar
Kanti Factory Road, Near Bank of Baroda
Mahatma Gandhi Nagar, P.O. B.H. Colony, P.S. Kankarbagh
Patna, Bihar – 800020
📞 Phone: +91 9693510335
📧 Email: support@everriseplay.com
GSTIN: 10AAICE7034K1ZS

1. Game Entry Cancellation

• Once a user joins a cash game or tournament, the entry is considered final.

• Game entries cannot be canceled or reversed by the user under normal circumstances.

• Refunds or entry cancellations will only be considered in the following cases:

  • The game did not start due to a technical issue or system failure on EverrisePlay’s side.

  • The table did not fill with the required number of players within the allotted time, and was auto-cancelled by the system.

Note: If you accidentally join a game or table, cancellation will not be processed once the game starts.

2. Wallet Deposit Cancellations

• All deposits made to the EverrisePlay wallet are non-cancellable once successfully processed.

• However, if you experience a technical issue, such as:

  • The amount was debited but not credited to your wallet

  • You were charged multiple times for a single transaction

• You may submit a request with the following details:

  • Transaction ID(s)

  • Screenshot of payment confirmation

  • Date/time of the transaction

• Upon internal verification, such issues will be resolved within 7–10 business days by refunding the amount to your wallet or original payment source.

3. Promotional Bonus Cancellations

• Once claimed or applied, bonuses and promotional credits cannot be canceled or reversed.

• If any misuse or abuse of promotional offers is detected, the Company reserves the right to:

  • Revoke the bonus

  • Suspend or permanently block the user account

  • Forfeit any wallet or bonus balances

4. Self-Exclusion and Account Deactivation

• EverrisePlay supports responsible gaming. You may request:

  • Temporary self-exclusion

  • Permanent account deactivation

• Upon confirmation, account deactivation is:

  • Irreversible

  • All active games will be forfeited

  • Any remaining wallet balance may be withdrawn only after KYC verification and audit clearance

5. Cancellation Due to Policy Violation or Misconduct

If a user is found violating any of the following:

• EverrisePlay’s Fair Play Policy

• Platform Terms & Conditions

• Applicable Indian laws or gaming regulations

The Company reserves the right to:

• Cancel participation in ongoing or future games

• Suspend or permanently deactivate the user’s account

• Forfeit wallet and bonus balances

• Take legal action, where necessary

6. Requesting a Cancellation or Raising a Grievance

If you believe you have a valid case under this policy, contact our support team with:

• Your registered email or mobile number

• Relevant Game ID or Transaction ID

• A brief description of the issue

• Supporting evidence like screenshots or error messages

📧 Email: support@everriseplay.com
📞 Phone: +91 9693510335

7. Final Authority

• All cancellation or refund requests are subject to review and approval by Everrise Fintech Private Limited.

• The Company’s internal logs, audit trails, and system data will be considered during investigation.

• The final decision regarding any cancellation lies solely with the Company and shall be binding and non-contestable.

Disclaimer

Cancellation requests made outside the scope of this policy will not be entertained. Users are advised to read all terms before participating in games or financial transactions on EverrisePlay.